Return & Refund Policy

Last Updated: August 20, 2026

At CXLUM, we want you to be satisfied with your purchase. If you are not completely satisfied with an item you received, please review the policy below before requesting a return or refund.

1. Eligibility for Returns

To be eligible for a return, items should generally be:

• Unused and in their original condition

• In the original packaging, where applicable

• Free from damage, stains, odors, or signs of wear

• Accompanied by proof of purchase or your order details

Certain products may not be eligible for return where restrictions apply due to hygiene, safety, or other applicable requirements.

2. Return Requests

If you would like to return an item, please contact CXLUM through our Contact Information page before sending anything back.

Please provide:

• Your order number

• The name or details of the item

• The reason for the return

• Photographs of the item where relevant

Do not send an item back without first contacting us and receiving return instructions.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, we may request photographs showing:

• The product

• The packaging

• Any visible damage

• The item received, if it differs from what you ordered

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or other appropriate remedy.

4. Change of Mind

If you simply change your mind about a purchase, the item may be eligible for return provided that it meets our return requirements and any applicable return timeframe.

Items that have been used, worn, damaged, altered, or returned without their required original condition may not qualify for a refund.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for the cost of returning an item.

Where a return is required because of an error on our part or a defective product, CXLUM will review the circumstances and determine the appropriate return arrangement.

6. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the applicable amount will be issued to the original payment method used for the purchase, unless otherwise required or agreed.

Refund processing times may vary depending on your payment provider or financial institution.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

7. Partial Refunds

In certain circumstances, a partial refund may be considered where an item has been returned with damage, missing components, or other issues that affect its condition or value.

Any reduction will be determined based on the circumstances of the return and applicable consumer protection requirements.

8. Non-Returnable Items

Some products may not be eligible for return where they:

• Have been used or worn

• Are damaged after delivery due to customer handling

• Are missing original packaging or components where those are required

• Have been altered or modified

• Cannot be returned for hygiene or safety reasons

• Are otherwise excluded under applicable law

This does not affect any mandatory rights you may have under applicable consumer protection laws.

9. Exchanges

If you would like to exchange an item for another size, color, or product, please contact us before returning the item.

Depending on product availability and the circumstances of the request, we may offer an exchange or another appropriate resolution.

10. Refunds for Cancelled Orders

If you request cancellation before your order has been shipped, please contact CXLUM as soon as possible.

We will make reasonable efforts to accommodate cancellation requests that are received before fulfillment or dispatch.

If an order has already been processed or shipped, it may no longer be possible to cancel it, and the normal return process may apply.

11. Late or Missing Refunds

If you have been approved for a refund but have not received it, please first check your bank account or payment provider.

If the refund still does not appear after allowing reasonable processing time, please contact your payment provider.

If you continue to experience an issue, contact CXLUM and provide your order information so that we can assist you.

12. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer protection laws.

If applicable law provides you with a right to a refund, replacement, repair, cancellation, or another remedy, those rights remain unaffected.

13. How to Contact Us

For return, exchange, or refund requests, please contact CXLUM through the Contact Information page on our website.

Please include your order number and the email address used to place the order so that we can locate your purchase and assist you efficiently.

CXLUM reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page with an updated revision date.